I Didn't Get The Email-How Often It Happens
In the last 12 months, I have had three cases that I've labeled as "I didn't get the email" (IDGTE) cases. It is often my role to help a judge or jury understand how email sent from one party to another might not get delivered. There are obvious reasons such as being removed by a SPAM filter. However in most systems, you can see what file(s) the SPAM filter removed. Thus, the recipient can figure out what happened.
But there are so-called silent lost email messages in which neither party is notified of the delivery failure and, in general, we never know what caused the failure.
"Addressing Email Loss with SureMail: Measurement, Design, and Evaluation" measures such silent loss as approximately 0.71% to 1.02%.
This article caught my attention because most of the material that I have found on lost emails is aimed at bulk mailers, a far different situation than email between friends or business parties. I believe that the number IDGTE cases will continue to rise. I'd like to hear from anyone who knows about IDGTE cases. I'm collecting a library of them.
Questions and comments are welcome.
